Terms of Service — WheelsUp

Acceptance

In plain terms: using WheelsUp means you agree to these terms. You're contracting with Military Wheels Up LLC, and you need to be 18.

Who you're dealing with. WheelsUp is operated by Military Wheels Up LLC, a Florida limited liability company (Florida document no. L26000398989). Our postal address is 1901 Thesy Dr, Melbourne, FL 32940, USA. In these Terms, "WheelsUp", "we", "us", and "our" mean that company. "You" means the person accepting these Terms.

By creating an account or using WheelsUp, you agree to these Terms, to our Privacy Policy, and to our Acceptable Use Policy, each of which forms part of this agreement. If you don't agree, don't use the service.

You must be 18 or older to create an account. WheelsUp is not directed to anyone under 18.

Electronic agreement. You consent to enter into this agreement electronically, and to receive account, legal, and transactional notices from us by email or in the app rather than on paper. Ticking the acceptance box, or continuing to use the service after we publish an updated version, is your signature. We record when you accepted, which version, and the IP address you accepted from — see the Privacy Policy.

The service

WheelsUp helps you plan a military separation or retirement — timelines, milestones, entitlement estimates, and financial calculators. Outputs are estimates based on the information you provide and our understanding of applicable rules, which change over time and vary by branch and situation.

No professional advice; accuracy

In plain terms: we aim to be accurate but can't guarantee it — always verify with official sources, and we're not liable for decisions you make from the tool.

We strive for accuracy but make no guarantee that any date, figure, or statement is correct, current, or applicable to you. You are responsible for verifying everything with official sources. We are not liable for decisions made based on the tool.

Nothing in WheelsUp creates a professional relationship of any kind. We are not your attorney, accountant, tax preparer, financial adviser, investment adviser, insurance agent, or benefits counselor, and no output of the service is a recommendation to buy, sell, or hold any security or insurance product.

VA claims — what we don't do

In plain terms: we sell planning software. We are not VA-accredited, we never touch your claim, and no part of what you pay is a fee for claims help.

WheelsUp is not accredited by the U.S. Department of Veterans Affairs and is not a veterans service organization. We do not prepare, present, or prosecute any claim for benefits before the VA or any other agency, we do not represent you before the VA, and we do not review, advise on, or assist with the content of a claim.

No part of any subscription or purchase is a fee for assistance with a VA claim. What you pay for is access to planning software — timelines, deadline tracking, and estimate calculators. Our VA-related tools are general information and arithmetic based on published rate tables; they are not an evaluation of your case and cannot tell you what you will be awarded. Only the VA can decide what you qualify for and at what rating.

For help with an actual claim, work with a VA-accredited representative — a Veterans Service Organization, an accredited agent, or an accredited attorney. The VA publishes the list of accredited representatives, and VSO assistance is free.

Accounts

In plain terms: keep your login secure, and never enter your SSN.

Keep your login secure; you're responsible for activity under your account. Provide accurate information and don't enter sensitive identifiers like your SSN.

Information you add yourself

In plain terms: you can write whatever you like in your own milestones — and if you turn reminder emails on, we email it to you. That's your call to make. Deleting your health data in Settings clears the health fields we ask for; it does not reach text you typed yourself.

What you write is your choice. You can create your own milestones and edit the ones we provide, including their titles and notes. Anything you write in those fields is stored with your plan, included in your data export, and — if you have reminder emails switched on — sent to you by email through our email provider. That applies to health information the same as anything else: if you choose to write it there, it is processed and emailed like any other text you enter. If you would rather it not leave the app, don't put it in a milestone title or note, or turn reminder emails off in Settings.

Deleting health information. Settings lets you withdraw consent for the health fields we ask for — VA disability rating, claimed conditions, MEB referral date, and TDRL status — and doing so deletes them. That control does not reach text you typed into a milestone yourself; to remove that, edit or delete the milestone. Withdrawing consent also reduces what the app can do: several timeline milestones, the medical-retirement branch of the retirement estimate, and parts of the VA tooling depend on those fields.

Payment, plans, and refunds

In plain terms: subscriptions renew automatically at the same price until you cancel, and you can cancel yourself in two clicks. "Lifetime" means for as long as we run WheelsUp — see below, we say plainly what that does and doesn't promise.

Paid features ("Pro") are available as a quarterly or annual subscription, or as a one-time lifetime purchase, at the prices shown at checkout.
Automatic renewal. Subscriptions renew automatically at the end of each term — quarterly plans every 3 months, annual plans every 12 months — and your payment method is charged the then-current price for that plan until you cancel. The renewal price and interval are shown to you at checkout before you pay, and we email you a receipt for every charge. One-time lifetime purchases do not renew and are never recharged.
Cancelling. Cancel any time, yourself, from the billing portal in your account settings — no email, no phone call, no retention questions. Cancelling stops future renewals; you keep access through the end of the term you already paid for, and nothing is charged after that.
Price changes. We may change prices for future terms. If a change affects your renewal we'll email you before it takes effect, in time for you to cancel; the term you have already paid for is never repriced.
Payments are processed by Stripe. We never receive or store your full card number.
Refunds. If you're unhappy, contact us within 14 days of a charge and we'll refund it. After that, subscription payments already made are non-refundable, but you can cancel to stop future charges. We'll always refund a duplicate or clearly mistaken charge, whenever you spot it. If we discontinue the service, see Availability & discontinuation — you get money back there too.
Taxes. Prices are exclusive of any sales, use, VAT, or similar tax we're required to collect; where such a tax applies it is shown at checkout and added to the price.
Founding Member. The Founding Member pre-order is not currently offered and no Founding Member purchases have been made. If we reopen it, its terms will be published here before any payment is taken.

Availability & discontinuation

In plain terms: "lifetime" means the lifetime of the service, not yours. If we ever shut WheelsUp down we'll give you 90 days' notice, let you export everything, and refund what you paid for time you won't get.

What "lifetime" means. A lifetime purchase gives you Pro access for as long as we offer WheelsUp as a service, with no recurring charge and no expiry date we can impose on you. It is not a promise that the service will exist forever — no one operating a piece of software can honestly promise that, so we won't.

Maintenance and interruptions. We aim to keep WheelsUp available continuously, but we don't guarantee uninterrupted access, and we may take it down for maintenance, upgrades, or reasons outside our control. We may also change, add, or remove individual features over time; we won't remove a paid feature that was the main reason you bought your plan without telling you first.

If we discontinue the service. If we decide to shut WheelsUp down, we will:

give you at least 90 days' notice by email to the address on your account;
keep data export working for the whole notice period, so you can take your plan with you;
stop taking new payments and cancel all renewals as of the announcement; and
refund the unused portion of any subscription term you have already paid for, on a pro-rata basis, and refund a lifetime purchase on a pro-rata basis over three years from the date of purchase — so a lifetime purchase shut down after one year is refunded two-thirds.

This section is the whole of what we owe you if the service ends, and it applies in place of any other remedy for discontinuation.

Acceptable use

In plain terms: don't scrape, reverse-engineer, break in, or use it unlawfully. Full rules in our Acceptable Use Policy.

Don't misuse the service: no reverse engineering for competing products, no scraping, no attempts to breach security or access others' data, and no unlawful use. See our Acceptable Use Policy for details.

Intellectual property

In plain terms: the app is ours; your plan data is yours.

WheelsUp and its content are owned by us. Your plan data is yours; you grant us only the rights needed to operate the service for you.

Disclaimers & limitation of liability

In plain terms: the service is provided "as is"; our liability is capped at what you paid us in the last 12 months. Some places don't allow that — where they don't, this doesn't apply to you.

To the maximum extent permitted by law, the service is provided "as is" and "as available", without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

To the maximum extent permitted by law, neither we nor anyone working with us is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost benefits, lost entitlements, or lost data, arising out of or relating to your use of WheelsUp — even if we were told such damages were possible.

To the maximum extent permitted by law, our total liability for all claims arising out of or relating to these Terms or WheelsUp is limited to the greater of the amount you paid us in the 12 months before the event giving rise to the claim, or US $100.

What this does not cover. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or under mandatory consumer-protection law where you live. Some jurisdictions do not allow the exclusion of implied warranties or of incidental or consequential damages, so parts of the above may not apply to you.

Termination

You may stop using and delete your account anytime. We may suspend or terminate accounts that violate these Terms.

If we terminate your account for a reason other than your breach of these Terms, we'll refund the unused portion of any term you've paid for. If we terminate it because you breached them, we won't. Either way you can export your data first unless the breach makes that unsafe.

Disputes & governing law

In plain terms: talk to us first — most things get fixed in a day. We are not forcing you into arbitration, and you keep your right to use small-claims court.

Talk to us first. If you have a problem, contact us and give us 30 days to put it right before starting a formal proceeding. Describe what happened and what you want. Most disputes about a piece of planning software are a refund and an apology, and we would rather give you both than argue.

Governing law. These Terms and any dispute arising out of them or your use of WheelsUp are governed by the laws of the State of Florida, excluding its conflict-of-laws rules and excluding the U.N. Convention on Contracts for the International Sale of Goods.

Where disputes are heard. Except for small-claims matters, you and we agree to the exclusive jurisdiction of the state and federal courts located in Florida, and each of us consents to personal jurisdiction there.

Small claims. Either of us may bring an individual claim in a small-claims court with jurisdiction, instead of the courts above. Nothing in this section stops you from doing that.

No mandatory arbitration. We have deliberately not required you to arbitrate. You keep your right to have a court hear your claim.

Your consumer rights. If you live somewhere whose law gives you rights or protections that cannot be waived by agreement — including mandatory consumer-protection rights under the law of your country of residence — nothing in these Terms takes those away, and this section does not deprive you of the right to bring proceedings where that law entitles you to.

General terms

Entire agreement. These Terms, together with the Privacy Policy and the Acceptable Use Policy, are the whole agreement between you and us about WheelsUp, and replace anything said before.
Severability. If any provision is held unenforceable, it is limited or removed to the minimum extent necessary and the rest stays in force.
No waiver. If we don't enforce something straight away, we haven't given up the right to enforce it later.
Assignment. You may not transfer your account or these Terms without our written consent. We may assign them to a successor in connection with a merger, acquisition, or sale of the business — and if we do, we'll tell you by email, and your rights under these Terms travel with you.
Force majeure. Neither of us is liable for a failure to perform caused by something genuinely outside our reasonable control — including provider outages, network failures, natural events, war, or government action. This does not excuse an obligation to pay or refund money.
Notices. We give you notice by email to the address on your account, or in the app. You give us notice through the contact form. It's your responsibility to keep your email address current.
Survival. The sections on no professional advice, VA claims, intellectual property, disclaimers and limitation of liability, disputes and governing law, and these general terms survive termination of your account.
Relationship. Nothing here makes either of us the other's agent, partner, employee, or joint venturer.

Changes to these Terms

We may update these Terms. When we do, we change the "last updated" date at the top and publish the new version here. For material changes we ask you to accept the new version when you next open the app — you'll see the updated documents and an acceptance step, and we record which version you accepted. Continued use after a non-material change means acceptance of it.

If you don't accept a material change, you can stop using WheelsUp and delete your account; if you've paid for a term you won't now use, contact us and we'll refund the unused portion.

Contact

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